Privacy Policy

1. Information We Collect

Depending on how you interact with this website, the information that may be collected includes:

• first and last name
• email address
• telephone number
• property address
• real estate needs and preferences
• selling timeline
• purchase timeframe
• buyer intent
• appointment preferences
• viewing preferences, where applicable
• information submitted through consultation requests
• home evaluation information
• Open House registration information
• Weekly Deal subscription information
• communications you voluntarily provide
• marketing communication preferences
• marketing consent records, including the date and source of consent where applicable

Not every category of information is collected from every visitor. The information collected depends on which parts of the website you use and which forms or services you choose to use.

When you browse the website, technical information may also be collected, such as:

• browser and device information
• IP-related information
• page activity
• referral information
• session information
• analytics information
• cookies and similar technologies

2. How We Use Personal Information

Personal information may be used to:

• respond to inquiries
• provide requested real estate services
• arrange consultations and appointments
• coordinate property-related services
• respond to home evaluation requests
• communicate about properties and real estate transactions
• understand a prospective client's real estate needs
• manage client and prospective-client relationships
• maintain CRM records
• operate the website
• improve website functionality
• understand website usage and performance
• attribute website leads and conversions
• maintain security and prevent misuse
• comply with applicable legal, regulatory and professional obligations
• send marketing communications where permitted and where the appropriate consent or other lawful basis exists

Submitting a request for a service does not automatically mean you have agreed to receive unrelated ongoing marketing communications.

3. Marketing Communications and Consent

Where express marketing consent is requested on this website, you are provided with an opportunity to opt in to marketing communications.

Where you provide marketing consent, a record of that consent may be kept, which may include:

• whether consent was provided
• the date consent was provided
• the source of consent

You may withdraw your consent or unsubscribe from marketing communications at any time, using the unsubscribe mechanism provided in a communication or by contacting Marlow Singh.

Unsubscribing from marketing communications does not necessarily prevent communications that are reasonably necessary to:

• respond to an active inquiry
• provide a requested service
• administer an existing client relationship
• communicate regarding an active real estate transaction
• communicate where otherwise permitted or required by law

4. Cookies, Analytics and Website Tracking

This website may use cookies, local storage, session technologies, analytics technologies and similar website technologies to:

• operate website functionality
• maintain sessions
• understand website usage
• measure performance
• support forms
• support lead attribution
• improve the website
• maintain security

Some technologies are necessary and operate regardless of your optional analytics preference, including core website functionality, security, and processing website requests you submit. This includes the GoHighLevel / LeadConnector-related technology used for CRM lead capture, form processing, attribution and related website and form activity.

Google Analytics is used to help understand website usage and performance. Under this website's cookie consent controls, Google Analytics is optional and loads only after you grant analytics consent. If analytics consent is not granted, the Google Analytics library does not load and no Google Analytics page views or cookies are created.

You can accept or reject optional analytics and advertising technologies, or change your choices at any time, using the Cookie Preferences link in this website's footer.

Advertising technologies, such as the Meta Pixel, are not currently active on this website. Additional advertising technologies may be added later, subject to the applicable consent controls and any required updates to this Privacy Policy.

Additional analytics or advertising technologies may be introduced from time to time. Where required, this Privacy Policy and applicable consent mechanisms will be updated accordingly.

5. CRM and Service Providers

Personal information may be processed using third-party service providers that support this website and related business operations. These may include:

• GoHighLevel / LeadConnector — CRM, forms, communications, lead management and related business systems
• Google Analytics — website analytics and usage measurement
• Cloudflare — website/API infrastructure, performance and security-related services
• PropTx / AMPRE — MLS/IDX real estate listing-data infrastructure

These service providers may process personal information on Marlow Singh's behalf according to the services being provided.

6. MLS / IDX Information

Portions of marlowsingh.com display real estate listing information through MLS/IDX-related services. Listing information displayed on this website is provided through these services and is subject to their terms. This Privacy Policy is separate from, and does not replace, the MLS/IDX notices displayed on the listing pages of this website.

7. Disclosure of Personal Information

Personal information may be disclosed:

• to service providers supporting the purposes described in this policy
• where necessary to provide requested real estate services
• to professional advisers or transaction participants where appropriate and authorized
• where required or permitted by law
• to protect rights, security or to prevent fraud or misuse where appropriate

We do not sell personal information to third parties.

8. Retention

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, and to meet applicable legal, regulatory, professional, record-keeping and legitimate business requirements.

9. Safeguards

Reasonable administrative, technical and organizational safeguards are used to protect personal information.

No method of electronic transmission or storage can be guaranteed to be completely secure.

10. Access and Correction

You may contact Marlow Singh to request access to or correction of personal information held about you, subject to applicable legal limitations. You may also contact Marlow Singh with questions about privacy practices, personal information, consent, or the handling of your information.

Questions, concerns or complaints regarding this Privacy Policy or the handling of personal information may be directed to Marlow Singh using the contact information below.

11. Cross-Border / Service Provider Processing

Some service providers may process or store personal information outside Ontario or Canada, depending on their infrastructure. When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement or other governmental authorities in accordance with those laws.

12. Third-Party Websites

This website may contain links to third-party websites or services. Those third parties govern their own privacy practices under their own privacy policies. Marlow Singh is not responsible for the privacy practices of unrelated third-party websites.

13. Children's Privacy

This website and Marlow Singh's real estate services are not directed toward children, and the website is not intentionally designed to collect personal information from children.

14. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time, including when website functionality, technology, service providers, business practices, or applicable legal or regulatory requirements change. The "Last Updated" date at the top of this page reflects material updates.

15. Contact